Lost railcard can i still travel

How long does a railcard last? Most railcards can be bought for either 1 year or 3 years. What do I do if my Railcard is lost or damaged? Can I use my Railcard to buy a ticket on the train? You should, wherever you can, buy your ticket at the station before you travel. If there are no facilities that you can use to buy your ticket, then you can buy the ticket you need on board at the first opportunity.

Can I use my railcard to buy a season ticket? Only the Jobcentre Plus Discount Card can be used to buy a season ticket. Can I use my railcard to buy a ticket for someone else? Many railcards allow you to buy tickets for people who are travelling with you. You cannot buy tickets with a railcard discount and give them to someone who will be travelling alone without a railcard. Can I use my railcard to purchase first class tickets?

Please note that the Railcard app is available to download from the Apple Store and the Google Play store. If you have already purchased a digital Railcard, you should have received an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device. Click here for a step by step on how to add a digital Railcard to your phone. Click here for a step by step on how to find your download code.

If you lose the device where your Railcard was downloaded, you will need to log in to account and remove it from the lost device. If you want to add it a third, you will need to remove it from one of your existing devices through your account. You could be asked to buy a single ticket for your journey, or be issued with a Penalty Fare. If you do get caught out while travelling, you can make one claim a year to be refunded for any extra fare or penalty you incur.

For a list of train companies in Great Britain, and their details, click here. Please click "Manage my Railcard" on the website homepage to log in to your account. You will be given the option to update or change your personal details, including your address. You can now change or update your personal details including your address. Yes, you can buy a Railcard for another person online as long as they are aged between 26 and 30 years old and have a valid passport, driving licence or National Identity card and a digital passport-style photo.

When you get to the question, "Who is the Railcard being purchased for? You will also be asked to register if you do not already have an account or log in using your registered email address and password. A passport-style photo of the person you are buying on behalf will also be required. We accept machine readable passport number from all countries except for those issued in the Philippines and Bangladesh prior to So, if you have a valid passport your passport code should work. You will need to input:.

If all the above information is correct and the system says that your number is still invalid, please check that the information you have supplied on the Cardholder Details page is correct. You must:. In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have.

We're open from am to pm everyday of the year except for Christmas day. You can:. All customers must provide a photograph. The photo should have been taken with nothing covering the outline of eyes, nose or mouth.

If a member of rail staff is unable to validate that the person on your Railcard is you, the Train Companies reserve the right to charge you the full price Standard Single fare for your journey as if no ticket was purchased before starting the journey and in some cases a Penalty Fare.

You can renew your Railcard online within 30 days before it expired and before your 31st birthday. If you are aged years old and still in full-time education, you can choose whether to buy a Railcard, or buy a Railcard as a mature student. To do this, you will need to visit the website of the train company who issued the penalty and contact their customer service centre.

Please click here for the list of all train companies in Great Britain and their contact details. Please go to "Manage my Railcard" on the website homepage to log in to your account. If the problem persists, please contact the customer services team on You can only store your Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

Railcards do not give discounts on Eurostar services, Charter services, and Heritage Railways unless state otherwise. If you are using a driving licence to apply, please make sure that the name you use to apply for your Railcard is typed into your application in exactly the same format in which it is shown on your driving licence.

This means that if an apostrophe or hyphen in your name has been left out of your name on your driving licence you need to leave it out of the name you use for your Railcard. Unfortunately no. After careful consideration, the government has confirmed to us that Railcards will remain non-refundable and will not be extended.

Railcard are available offline for a period of up to 72 hours. The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours.

However, you will need an internet connection to buy the digital Railcard or add it to a new device. You will need to contact our customer support team on so that we can better understand the activity that has caused your Railcard to be blocked.

If appropriate, they will be able to help you get back online with your Railcard. Your Railcard is valid up until and including the date shown on your Railcard. We're sorry that you've experienced problems whilst uploading a photograph. There can be a number of causes of this - some of which are difficult to diagnose.

If you have done all the above and are still experiencing problems, then please call us on If this has happened to your Railcard you can take it into a staffed rail station and they will replace it free of charge. Most stations will be able to check the validity of the Railcards by running it through the ticket—issuing machine to check when it was originally issued.

If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.

However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens. Each train company will have their own process for doing this. You will need to provide proof of your Railcard and either the original and additional tickets that you have purchased, or if you have not yet paid, details of the notice to pay or notice of Penalty Fare. Bought your Railcard online? Bought your Railcard at a station?

Had your Railcard stolen?